Shipping policy

📦 Shipping Policy – VitraSkin

🚚 Order Processing Time

All orders are processed within 1–3 business days, excluding weekends and holidays.

During periods of high demand, processing times may be slightly extended.

🌍 Shipping Times

We work with trusted international partners to deliver high-quality products.

  • Standard Shipping: 10–15 business days

  • Delivery times may vary depending on your location.

Please note that estimated delivery times include both order processing and transit time.

To account for circumstances beyond our control, some orders may take approximately 8–20 business days to arrive.

💰 Shipping Costs

Shipping fees are calculated at checkout.

Free shipping is available on orders over $[X].

📍 Shipping Locations

VitraSkin currently ships to:

  • United States 🇺🇸

  • Canada 🇨🇦

  • Europe 🇪🇺

  • Other international destinations, depending on availability

📦 Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number that you can use to follow your package.

⚠️ Possible Delays

Occasionally, delays may occur due to circumstances beyond our control, including:

  • Customs clearance

  • Weather conditions

  • High order volumes

  • Carrier-related disruptions

We appreciate your patience and understanding if your shipment is delayed.

📬 Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at:

contact@vitraskin.com

Please include your order number and photos of any damaged items or packaging. We will review the issue and work to provide an appropriate resolution, such as a replacement or refund.

🧾 Customs and Import Duties

For international orders:

  • Customs fees, import duties, or taxes may apply.

  • These additional charges are determined by the destination country.

  • Customers are responsible for paying all applicable customs fees, duties, and taxes.

❗ Incorrect Shipping Address

Please verify that your shipping information is complete and accurate before placing your order.

VitraSkin is not responsible for packages delivered to an incorrect address provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible at contact@vitraskin.com. We cannot guarantee that the address can be changed once the order has been processed or shipped.